General conditions of sale

1.Presentation
2.Site products
3.Validity period of sales offers
4.Product prices
5.Orders
6.Payment method
7.Order processing time
8.Billing
9.Delivery and reception
10.Right of withdrawal, return a product/order
11.Guarantees
12.Confidentiality of banking data and security of transactions
13.Assignment of jurisdiction
Appendix 1: Model withdrawal form (optional)
14. Loyalty program

1. PRESENTATION

 
The Kalista-parfums.com site is the property of the company ADV, whose head office is located at 28 Rue Nicéphore Nièpce, P.O. Box 30026, 71401 AUTUN Cedex / France, with capital of 86,730 euros (SAS ADV registered in the trade and companies register of Chalon-sur-Saône under number 423416577, VAT number FR17423416577).

The purpose of these general conditions of sale is to govern the contractual relations between the company ADV and the end customer, user of the Kalista-parfums.com site. Any order validated on our site constitutes acceptance of these, the purpose of which is to define the sales regime and the rights and obligations resulting therefrom.

The sales contract for a good purchased on the site consists of the general conditions of sale in force at the time of the order and the purchase order. You are invited to read these before validation of your order. On the other hand, you acknowledge that you have full legal capacity to commit yourself under these general conditions of sale.

2. SITE PRODUCTS
 
The essential characteristics of the products and services offered for sale are presented on the site. The photographs, texts and technical sheets (provided by the manufacturers and manufacturers) are the property of Kalista-parfums.com.

3. DURATION OF VALIDITY OF SALES OFFERS
 
Our product and price offers are offered for sale over defined periods/quantities.

4. PRODUCT PRICES
 
The prices appearing on the Kalista-parfums.com website are expressed in Euros and exclude shipping costs. They may be modified at any time and without notice. To this price, transport costs calculated according to the nature of the items ordered and the carrier selected should be added. Shipping costs are specified in the order summary which precedes validation.

The prices charged are those applied at the time of the order.

All orders will be invoiced all taxes included (TTC) except for orders to the French Overseas Territories which will be invoiced excluding taxes. Outside the European Union or in the French Overseas Territories, and depending on the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the Customer.

If your IP address is located abroad or you use a VPN on our browser, product prices are displayed excluding taxes.

Promotional offers (discount, promo code, gift for purchase, and any other advantage) are only valid within the limit of the validity period of the offer concerned. Our offers are only valid once per customer. Promotional codes cannot be combined with each other and cannot be applied to products already on promotion or on sale.

Products and brands called "Red Point" (A red dot is placed next to its designation in the shopping cart) are excluded from all promotional offers impacting the price of the products. Whether this is one-off (e.g. Sales, Flash Sale etc.) or recurring (Loyalty Points etc.). No promotional code is applicable on these products.

Gifts for purchases provide only one gift per offer and per order. Gifts for purchases are valid while stocks last.

The beauty bag offered for a certain purchase amount on the site is reserved in quantity 1 per order and per customer account, while stocks last. Only one beauty bag offered per order.

The Birthday gift is available in 1 copy, once a year on your birthday.

5. ORDERS

5.1. Functioning

To validate an order, you must first identify yourself. To this end, you complete, according to the instructions provided to you online, a form made available to you where you include the information necessary for your identification and in particular your surnames, first names, telephone numbers, postal and email addresses.

You then definitively validate your order by clicking on the “Confirm order” button to demonstrate your commitment and acceptance of the general conditions of sale. From this moment, the order is recorded, and an order number is communicated to you as well as a confirmation on screen and/or by email. The data recorded by the ADV company constitutes proof of the nature, content and date of the order.

5.2. Order modification

For any order modification after online validation, you are invited to contact our customer service by email or by telephone in the contact us section.

Kalista reserves the right to suspend or cancel any execution of an order if the elements at its disposal lead it to believe that an order does not present the characteristics of consumption/personal use.

5.3. Purchasing as a professional

Please note that purchases made on the Kalista-parfums.com site are reserved for non-professional individuals for their own use (or for gift purposes within the family circle), which is why Kalista only sells its products in quantities corresponding to the usual average needs of a household. In accordance with article L121-11 of the Consumer Code, Kalista reserves the right to refuse or cancel for legitimate reasons any order whose number of products or the amount to be paid (for a single or several cumulative orders) does not correspond to the usual average use of a household, any order which would suggest that an economic activity is carried out by the Buyer in connection with the products ordered or more generally, any abnormal order within the meaning of the applicable case law on the subject.

5.4. Transaction security

In order to secure transactions carried out on our site and fight against bank card fraud, the information transmitted in relation to your order is automatically analyzed by Crédit Agricole's secure E-Transactions system in order to determine a maximum level of reliability.

This is why we may ask you, by email, to prove your identity and address, in order to protect you from fraudulent transactions. Through these supporting documents, we guarantee you better security, by ensuring that you are the owner of the bank card used.

In the case of orders by check, proof corresponding to the addresses of the order and the bearer of the check may also be requested, always in order to guarantee maximum transaction security.

The ADV company reserves the right to request a bank check as part of the validation and processing of your order, to ensure the quality and security of the delivery of your package.

Special note:
• Due to commercial agreements, Kalista-parfums.com cannot deliver more than 5 items of the same reference for a single order.
• The sale of A-Derma, Avène,Azzaro, Boucheron, Burberry, Cacharel, Cartier, CeraVe, Chanel, Chloé, Clarins, Clinique, Coach, Courrèges, Décléor, Diesel, Dior, Dolce & Gabbana, Ducray, Escada, Estée Lauder, GHD, Giorgio Armani, Givenchy, Gucci, Guerlain, Hermès, Hugo Boss, Issey Miyake, Jean-Paul Gaultier, Kenzo, Kérastase, Klorane, Lacoste, Lancôme, Lanvin, La Roche Posay, L'Oréal Professionnel, Marc Jacobs, Montblanc, Mugler, My Clarins, Narciso Rodriguez, Nina Ricci, Paco Rabanne, Prada, Redken, René Furterer, Repetto, Rochas, Roger & Gallet, Sanoflore, Shiseido, Shu Uemura, Sisley, SkinCeuticals, Tom Ford, Valentino, Van Cleef & Arpels, Versace, Vichy, Viktor & Rolf, Yves Saint Laurent, Zadig & Voltaireis limited to visitors to the site who are established or resident in the European Economic Area.

• The sale of Kevin Murphy, La Savonnerie de Nyons and Panier des Sens products is limited to visitors to the site who are established or resident in France (including overseas territories).

• The sale of Davines and Paul Mitchell products is limited to visitors to the site who are established or resident in mainland France (excluding overseas territories).

5.5. Customer Accounts

Creating a customer account must be done with a valid and existing email address. Please note that only one customer account per person is authorized. ADV reserves the right to deactivate or block any customer account that clearly does not comply with these rules.

6. PAYMENT METHOD

6.1. By bank card

(Carte Bleue, Visa, Eurocard, Mastercard accepted in France). Validation of your order by credit card constitutes a mandate to pay the price of the order, all taxes included.

Thanks to the SSL protocol, you can securely transmit the type of card (Carte Bleue, Visa, Eurocard, Mastercard), the bank card number, the expiry date, the name of the card holder (name appearing as is on the bank card) as well as the cryptogram on the back of the card.

Exchanges between the E-transactions server and you, via your computer, are encrypted. Only the E-transactions server has knowledge of your bank card number: At no time will your confidential data pass through our site.

6.2. By Scalapay

From 100€ of purchase you have the possibility to pay for your order in 3x or 4x free of charge via the services of the Scalapay platform. Secure payment. Your confidential data is not transmitted and does not pass through our site.

6.3. By transfer

Send you proof of your transaction by email to info@kalista-parfums.com in order to validate the shipment of your order more quickly.

Your order is shipped the same day the transfer is received, you will be immediately informed by email in which a package number will be attached. Thanks to this parcel number, you will be able to track your parcel at any time to know where it is.

If payment does not reach us within ten days, the order is canceled. Products ordered with this payment method are not reserved until payment is actually received. Consequently, in the event of simultaneous orders, priority will be given to customers who have paid immediately via a confirmed payment method.

This payment method is accessible if your order is recorded and invoiced in the name of an individual for an amount less than €1000.

6.4. By gift voucher: HAVAS, CADHOC, TICKET HORIZON, KADEOS, GROUP SHOOTING, BEST CHECK, SHOPPING PASS

If your purchase exceeds the amounts offered by the gift vouchers then you will need to complete your payment by bank or postal check. Please note, because if the amount is less than the gift vouchers, the difference will not be refunded.

You send the gift vouchers and the additional check to the order of SAS ADV, in payment for the amount including tax of the order (including shipping costs) on the back of which is noted the order number as well as proof of identity and/or proof of address to:

SAS ADV KALISTA
28 Rue Nicéphore Nièpce, P.O. Box 30026, 71401 AUTUN Cedex / France

Proof of identity and/or proof of address can be sent to us by email to info@kalista-parfums.com.

Your order is shipped the same day that payment is received, you will be immediately informed by email in which a package number will be attached. Thanks to this parcel number, you will be able to track your parcel at any time to know where it is.

If payment does not reach us within ten days, the order is canceled. Products ordered with this payment method are not reserved until payment is actually received. Consequently, in the event of simultaneous orders, priority will be given to customers who have paid immediately via a confirmed payment method.

This payment method is accessible if your order is recorded and invoiced in the name of an individual for an amount less than €1000.

6.5. Payment terms

Kalista reserves the right to suspend or cancel any execution of an order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Kalista-parfums.com site, including in connection with previous orders.

7. ORDER PROCESSING TIME

In mainland France, including Corsica and Monaco: the delivery time for an order is 4 working days maximum.

For other countries in the European Union: the delivery time for an order is 10 working days maximum.

In the event of force majeure delaying or prohibiting the delivery of the goods, the ADV company is released from all liability. In all cases, on-time delivery can only occur if you are up to date with your obligations to the ADV company.

Any cancellation of an order, whatever the reason, and accepted by the company ADV gives the right to only a refund of the sums paid. No compensation relating to this cancellation can be requested.


8. BILLING

A detailed invoice can be downloaded from your customer account. Indication of the amount of VAT gives communities, companies and liberal professions the possibility of recovering it.


9. DELIVERY AND RECEIPT

9.1. Delivery method

Delivery is made to the address specified by you when placing your order. It is carried out by So Colissimo, Colissimo Suivi or Chronopost depending on your choice and the compatibility of the carrier with the order. It can only take place once the order has been validated and payment has been made in full (for Paypal and checks). Any bank payment centers concerned will therefore have given their payment agreement in advance.

Furthermore, we reserve the right to refuse delivery to certain public places in the event that delivery security is not ensured (hotels, schools, bars restaurants, etc.). In fact, it is impossible to guarantee hand delivery to the recipient of the package in these locations. In this case, delivery can be made pending to the post office of your choice.

9.2. Anomaly, damage, damaged package

9.2.1 General provisions
The Buyer, or the recipient of the order, is invited to check the apparent condition of the package and products upon delivery.

In the event of an anomaly relating to the package (damaged package, open package, trace of liquid, re-taped package, package repackaged by La Poste, etc.) or to the product(s) ordered (missing product(s), damaged product(s)), the Buyer or the recipient of the order must follow the procedures described below (articles 9.2.2 and 9.2.3. of these general conditions of sale) which corresponds to the conditions of the order. Failure to follow the appropriate procedure excludes any recourse against the carrier and Kalista. In particular, the Buyer will not be able to claim any reimbursement. The Buyer or the recipient of the order will also not be able to claim that Kalista will deliver the ordered products.

It is also possible for the Buyer or recipient of the order to call Kalista Customer Service to find out how to return the damaged product(s). The procedure for returning damaged products which may be indicated by Kalista Customer Service must then be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or exchange of the products in question.

In the event of a repackaged, damaged or re-taped package accepted by the customer and also if the package is empty or if products are missing, even in good condition, a complaint and a sworn statement will be requested.

9.2.2 Procedures that must be followed when the package is damaged
- Colissimo delivery:
Do not open the package. Please note: opening the package excludes any recourse against the carrier and Kalista.
• Return the unopened package to the Post Office within five working days of delivery.
• Report the refusal to Kalista Customer Service via the "Contact" section of the website.
• Establish a “spoliation report” with La Poste.
• Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.

- Delivery to a Relay Point by Colissimo:
Do not accept the package. Please note: acceptance of the package excludes any recourse against the carrier and Kalista.
• Report any damage or shortcomings observed and make all complaints and reservations to Kalista Customer Service via the "Contact" section of the website.

- Chronopost delivery:
In the event of an anomaly noted in the presence of a Chronopost employee.
• Refuse delivery and immediately issue all reservations concerning the anomaly detected in a clear and detailed manner. These reservations must be indicated by the Buyer or the recipient of the order on the voucher signed by the Chronopost delivery person.
• Report the refusal to Kalista Customer Service via the "Contact" section of the website.

In the event of an anomaly noted outside the presence of the Chronopost employee.
• Report any damage or shortcomings observed and formulate all complaints and reservations to Kalista Customer Service via the "Contact" section of the website. Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days.

9.2.3 Procedure that must be followed in the event of missing or damaged product
The Buyer or the recipient of the order must report the absence or damage of the product to Kalista Customer Service via the "Contact" section of the website.

Kalista Customer Service may request any information relating to the identity of the Buyer or the recipient of the order and carry out any useful verification on this occasion.

9.2.4 Delivery problem: For Colissimo Home Delivery Without Signature, no dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of La Poste being taken as proof.

9.2.5 Delivery problem: For Colissimo Home delivery against Signature, please make the request by email, a sworn certificate, copy of identity document and filing of a complaint will be requested.

9.3. Shipping time

Once your order has been shipped, the delivery time varies depending on the carrier chosen and the destination:
- within 2 to 5 days for So Colissimo shipments in mainland France, including Corsica and Monaco as well as Belgium.
- within 4 to 8 days for Colissimo Suivi International shipments for other countries in the European Union.
- within 5 to 7 days for Colissimo DOM shipments (Guadeloupe, Guyana, Martinique, Réunion, Saint-Martin, Saint-Barthélemy, Mayotte, Saint Pierre and Miquelon).
- within 10 to 14 days for Colissimo TOM shipments (French Polynesia, New Caledonia, Wallis and Futuna).
- within 1 to 3 days for Chronopost shipments.


10. RIGHT OF WITHDRAWAL, RETURN A PRODUCT / AN ORDER

10.1. Right and legal withdrawal period

10.1.1 Deadline for exercising the legal right of withdrawal
If all or part of the order does not suit you, you have a period of 14 clear days from the date of receipt of your order to exercise your legal right of withdrawal (in accordance with articles L.121-21 et seq. of the Consumer Code) without having to justify your decision, and to return the product(s) to us. When the fourteen-day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

10.1.2 Conditions for exercising the legal right of withdrawal
The terms and conditions for exercising the legal right of withdrawal are described in article 10.3 of these General Conditions of Sale.

10.1.3 Products excluded from the legal right of withdrawal
In accordance with article L.121-21-8 of the French Consumer Code, the right of withdrawal cannot be exercised for orders relating to the supply of goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection. Consequently, the Buyer is alerted to the fact that he will not be able to exercise his legal right of withdrawal on products which have been unsealed by the latter and whose re-marketing by Kalista would present risks for reasons of hygiene or health protection for consumers (e.g.: care or makeup products, hairbrushes, etc.).

10.1.4 Consequences of exercising the legal right of withdrawal
If the products may be subject to the legal right of withdrawal, the Buyer exercising his right of withdrawal under the conditions provided for in this article in terms of time and conditions for returning the products, a return fee of €5 will be applied and he will be reimbursed for the returned products as well as the delivery costs of the order within 14 days from the date of receipt of the returned products. In the event that the amount of the order was paid by gift vouchers, the reimbursement will be made by transfer corresponding to the amount of the returned products.

10.1.4.1 Return of gifts offered as part of a promotion

In the context of promotional offers including one or more gifts conditional on a minimum purchase amount (e.g.: "A gift offered from €X of purchase"), the exercise of the right of withdrawal also implies the return of the gift(s) received.

In the event of partial or total return of the order making the promotional offer inapplicable (for example if the purchase threshold is no longer reached), the Buyer undertakes to return the gift(s) in their original condition, unused and unsealed, in the same package as the returned products.

If the gift(s) are not returned, Kalista reserves the right to refuse reimbursement or to delay processing until receipt of the missing item(s).

10.1.5 Return by parcel or mail
Send the product(s) with the return postal label which will be sent to you by email following your request.

For any order greater than €150 including tax, you will be asked to return it to the Post Office only. Any return (greater than €150 including tax) made by Mailbox or Relay Point will not be guaranteed to be refunded in the event of loss or non-receipt of the package (even if declared delivered), as proof of shipment is not required.

10.1.6 Fees
A return fee of €5 will remain the responsibility of the Buyer or the recipient of the order if it is the latter who exercises the right of Return except in the event of return due to lack of conformity of the products delivered in relation to the order or in the event of a damaged product. 

10.2. Return rights and deadlines Kalista

Keen to ensure the satisfaction of its Buyers and order recipients, Kalista accepts the return by post of products ordered on the Kalista site beyond the legal deadline mentioned above in 10.1.1, under the conditions provided for below (hereinafter the “Kalista Right of Return”).

10.2.1 Deadline for exercising the Kalista right of Return
Beyond the legal deadline of 14 days, the Buyer or the recipient of the order has two (2) months from the date of receipt of the order to return their products.

10.2.2 Conditions for exercising the right of Return Kalista
The terms and conditions for exercising the Kalista Return right are described in article 10.3 of these General Conditions of Sale.

10.2.3 Products excluded from the Kalista Return right
The Kalista Right of Return cannot be exercised for orders relating to the supply of goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.
Consequently, the Buyer is alerted to the fact that he will not be able to exercise his Kalista Return right on products which have been unsealed by the latter and whose re-marketing by Kalista would present risks for reasons of hygiene or health protection for consumers (e.g.: care or makeup products).

10.2.4 Consequences of exercising the Kalista right of Return
The return costs will remain the responsibility of the Buyer or the recipient of the order if it is the latter who exercises the Kalista Return right, except in the event of return due to lack of conformity of the products delivered in relation to the order or in the event of a damaged product.

10.3. Terms of exercising the legal right of withdrawal and the right of Return Kalista

The Buyer or, where applicable, the recipient of the order, must inform Kalista of their desire to withdraw in one of the following ways:
- Return the products concerned by post (mail/parcel, etc.) to the address indicated in appendix 1 of these General Conditions of Sale,
- Contact Kalista Customer Service within 14 days of receipt of the products. In this case, the Buyer may in particular use the model withdrawal form included in the appendix to these General Conditions of Sale and send it to the following address SAS ADV KALISTA, 28 Rue Nicéphore Nièpce, P.O. Box 30026, 71401 AUTUN Cedex / France or by email to the following address: info@kalista-parfums.com. If he proceeds in this way, in accordance with article L.121-21-3 of the Consumer Code, the Buyer undertakes to return the products concerned within a maximum period of 14 days from this information given to Kalista. In the event of receipt of the products beyond this 14-day period, Kalista's notification of the Buyer's desire to withdraw is deemed to occur at the time of actual shipment of the products.

Kalista does not accept parcels or letters sent postage collect.

If the Buyer of the order does not demonstrate that he has actually ensured the deposit of the product with a carrier, any risk linked to the return of a product is the responsibility of the Buyer or the recipient of the order.


11. GUARANTEES

11.1. Legal guarantees

All products on sale on the site benefit from the legal guarantee of conformity (as defined in articles L211-4 et seq. of the Consumer Code) and the guarantee against hidden defects (as defined in articles 1641 et seq. of the Civil Code), allowing the Buyer to return defective or non-compliant products delivered free of charge.

11.1.1 Legal guarantee of conformity
The French consumer code provides the following in terms of legal guarantee of conformity: Article L211-4: “The seller is required to deliver goods in conformity with the contract and is liable for defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.
Article L211-5: To comply with the contract, the property must:
1) Be suitable for the use usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model,
- present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.
2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-12: Action resulting from lack of conformity is prescribed two years from delivery of the goods.

11.1.2 Guarantee against hidden defects
The French civil code provides the following in terms of guarantee of hidden defects:
Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have only given a lower price, if he had known about them.
Article 1648 of the Civil Code: Action resulting from fatal defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. »
As part of the legal guarantee against hidden defects, Kalista, according to your choice, undertakes, after evaluation of the defect:
- either to reimburse the entire price of the returned product,
- or to reimburse part of the price of the product if the Buyer decides to keep the product.

11.1.3 Exclusion of guarantees
Excluded from the warranty are products used, modified, repaired, integrated or added by the Buyer. The warranty will not apply for apparent defects. The warranty will not cover products damaged during transport or due to misuse.

11.2. Terms of implementation of legal guarantees

When acting as a legal guarantee of conformity, the Buyer:
- benefits from a period of two years from the delivery of the property to act,
- can choose between repair or replacement of the good, subject to the cost conditions provided for by article L211-9 of the Consumer Code,
- is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.

The legal guarantee of conformity applies independently of any commercial guarantee granted.

The Buyer may decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the civil code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the civil code.

For any request concerning legal guarantees, the Buyer must then contact Customer Service via the "Contact" section of the Kalista website via the "Contact" section of the website. These provisions are not exclusive of the right of withdrawal defined in article 10 above.


12. CONFIDENTIALITY OF BANK DATA AND SECURITY OF TRANSACTIONS

The Kalista-parfums.com site, represented by the company SAS ADV, is committed to protecting your personal data and your privacy.

The company SAS ADV, owner of the Kalista-parfums.com site, and Crédit Agricole for the security and insurance of payments, are the recipients of the personal data relating to the payment of orders. Crédit Agricole is responsible for the automated processing of this data, the purpose of which is to define the level of analysis of a transaction and to combat bank fraud.

Failure to transmit this data prevents your transaction from being carried out and analyzed.

The occurrence of an unpaid debt, due to fraudulent use of a bank card, will result in the registration of contact details relating to the order associated with this unpaid debt in a payment incident file, implemented by Crédit Agricole. An irregular declaration or an anomaly may also be subject to specific treatment.

Furthermore, to meet tax and legal obligations, a computer copy of each invoice will be kept for 10 years by the company SAS ADV.

In accordance with the law relating to data processing, files and freedoms of January 6, 1978, personal information relating to buyers may be subject to automated processing.
Kalista-parfums.com reserves the right to collect information on buyers, including by using cookies, and, if it wishes, to transmit the information collected to commercial partners (Kalista-capillaires.com).
Buyers may object to the disclosure of their contact details by notifying Kalista-parfums.com. Likewise, users have a right of access and rectification of data concerning them, in accordance with the law of January 6, 1978.
The automated processing of information, including the management of e-mail addresses of users of the site, was the subject of a declaration to the CNIL on 07/09/2010 registered under number 1441731.


13. ATTRIBUTION OF JURISDICTION

The contractual information is presented in French and the products offered for sale comply with French regulations. Where applicable, it is your responsibility, as a foreign customer, to check with local authorities the possibilities of using the product you plan to order. The ADV company cannot be held liable in the event of non-compliance with the regulations of a foreign country.


Appendix 1: Model withdrawal form

(Please complete and return this form along with your order number only if you wish to withdraw from the contract. We advise you to also specify your order number)

To the attention of SAS ADV KALISTA, 28 Rue Nicéphore Nièpce, P.O. Box 30026, 71401 AUTUN Cedex / France

Email: info@kalista-parfums.com

I hereby notify you of my withdrawal from the contract relating to the sale of the property below:

- Ordered on [……………..] (*) received on [……………..] (*)
- Name of the consumer(s):
- Address of the consumer(s):
- Signature of the consumer(s) (only in the event of notification of this form on paper)
- Date :

(*) Delete the unnecessary

14. LOYALTY PROGRAM

Kalista reserves the right to modify or delete the referral program at any time if necessary. This program is only valid on our website.

UPDATED ON 04/09/2025

The Kalista loyalty program is reserved for individuals aged 16 or over. Kalista reserves the right to request at any time any document justifying the identity of the person wishing to benefit from their loyalty points. This loyalty program is reserved for individuals for their own, non-professional use. There can only be one loyalty account per person (same name, first names, address, email and/or mobile phone number) and the associated benefits cannot be combined. Kalista reserves the right to carry out any checks to verify the validity of the loyalty account. If Kalista notices that the same person has several loyalty accounts, the data and benefits will only be counted for one and only one loyalty account will remain active, the other accounts will be deactivated and purged of their points and benefits.

The member undertakes to use the Kalista loyalty program in accordance with the provisions set out in the general conditions above. Otherwise Kalista reserves the right to suspend or terminate a loyalty account.

Benefits of the Kalista loyalty program:

As part of our loyalty program, every euro spent entitles you to1 pointloyalty (except for orders with promotional code). Loyalty points are calculated rounded down. For example, a purchase of1.80€will bring you1 point.

The points accumulated can be exchanged for gifts available in the “gift shop” tab of your customer account.

Points will be credited once the order has been shipped with the status "Pointsawaiting validation", then will be validated 15 days later, once the withdrawal period has passed.

Loyalty program regulations:

All points collected after purchase cannot be exchanged or transferred for cash.

In the event of a refund request or exercise of the right of withdrawal on the website, the number of points accumulated with the order will also be canceled.

Kalista reserves the right to modify these general conditions and will inform the member of any modification by updating this page. Kalista reserves the right to send personalized offers to members of the loyalty program.

No modification, evolution or deletion of the Kalista loyalty program will entitle the customer to compensation.